SMSI is composed of trained and competent personnel who never tire of looking for ways to improve the services the company provides; as well as to look for the needs of the business sector that it can support. This thirst for excellence is likewise imbibed by every employee that we assign to clients
As far as workforce is concerned, we can supply your company with the following:
• HR, administrative, IT and other professional and office staff
• Production Workers
• Merchandisers
• Custodians
• Hotel Staff/Waiters/Receptionists
• Messengers
• Production Operators
• Maintenance technicians
• Gardeners/Landscaping Maintenance
We can also provide the following services on per-project basis:
1. One-time & General Cleaning Services
2. Carpet Shampooing
3. Ground and Landscaping Design
4. Grass cutting services
5. Plant and Building Maintenance
6. Marble Crystallization
7. Wood works
OUR WORK PROCESSES
PERSONNEL
We at SMSI believe that quality alone is not enough; companies should always strive to meet or even exceed their clients’ expectations.
After sourcing and screening, the HR department gives successful candidates orientation on company rules and regulations; as well as necessary training programs based on client requirements. A day before the actual endorsement, they will be required to report to our office for fitting of uniforms (if applicable), printing of ID’s, etc. There are designated coordinators to ensure that the daily performance of each employee is strictly supervised. After five months of contract, evaluation is given to employees, which serve as the basis for the renewal of their contracts. Tardiness and absenteeism are strongly monitored; however, should contingencies and exigencies arise, we guarantee availability of relievers to the clients.
Regarding accidents, our employees are equipped with Group Accident-Life insurance from Philam Life. Included in our insurance premium package are medical reimbursement, equivalent monetary value for any loss of body parts, death claims, and burial expenses.
PAYROLL and BILLING SYSTEM
Our company allot ten days lead-time for the collection of DTRs and preparation of payroll after cut-off. Salaries are then distributed through bank payroll (i.e., ATM cards). For newly hired employees who will be receiving cash salaries, payroll is being delivered to the company office for convenience. Payslips are given simultaneous with the release of salaries. Salary pay-outs fall every 10th and 25th of the month. As a financial aid to our employees, we also allow cash advances seven days after the payroll, as well as salary loans. Aside from disbursing wages, SMSI is responsible for processing employee SSS, ECC, and PhilHealth benefits.
Our accounting team, as much as possible, avoids revisions on our billing. Hence, our billing preparation undergoes three stages of checking and revisions before delivery. We also have weekly auditing on billing reports and other accounting matters. Statement of billing is available and delivered five days after the receipt of the DTR’s. Adjustments due to late filing will be done on the next billing. 99% accuracy of our billing statement is one of our priorities.
PERFORMANCE EVALUATION AND EMPLOYEE ACCOUNTABILITY
Conditions of employment are stipulated in a contract of agreement which is to be signed prior to every employee’s deployment. Our HR department regularly assess our employee’s performance status (which includes attendance, behaviour, actual work performance, quality of service etc.) every cut-off. Clients then are provided with status reports and are requested to gauge and provide feedback regarding the quality of service of our personnel and SMSI in general. Operations and HR then team up to develop solutions, like training programs, to address reported issues and concerns.
All work-related infractions committed by our employees are properly addressed in proper forums. Investigations are conducted and each party is given a chance to explain their sides. Revocation of employees’ contracts is allowed once they fall short of our clients’ expectations and evaluation.
CONTINGENCIES
There are instances wherein, because of business demands or high work volume, clients are required to procure additional temporary workforce. SMSI can provide additional project-based workers (in as short as 12 hours notice) should business exigency of this kind arise. Employees who reside near our office are available if there would be urgent requests.
Staffing and Project Based Services
